+91 9930607370  / +91 9137334738 suniladri@thewhitedigital.in

Return, Refund & Cancellation Policy

Please read this policy carefully before making a purchase on our website.

Effective Date: 1 June 2026

At The White Digital, we specialize in digital products and downloadable content delivered electronically. As our products are intangible and cannot be physically returned, the following policy applies to all purchases made through our website.

Order Cancellation

  • Customers may request cancellation only before the digital product has been delivered, downloaded, or accessed.
  • Once a product has been delivered electronically, downloaded, or access credentials have been provided, the order cannot be cancelled.

Refund Policy

Due to the nature of digital products, all sales are generally final and non-refundable.

Refunds may be considered only under the following circumstances:

  • The purchased product was not delivered.
  • The customer was charged multiple times for the same order.
  • The product file is corrupted or inaccessible, and we are unable to provide a working replacement.
  • A technical issue on our side prevents access to the purchased product.

Refund requests must be submitted within 7 days of purchase.

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase.
  • Lack of product compatibility with customer devices or software.
  • Failure to read product descriptions before purchase.
  • Accidental purchases made by the customer.
  • Products that have already been downloaded, accessed, or used.

Contact Us

For any refund or cancellation inquiries, please contact:

The White Digital

suniladri@thewhitedigital.com

www.thewhitedigital.com

We aim to respond to all inquiries within 2–3 business days.

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